This Legal Notice applies to petlibroa.shop, including all webpages, products, content, features, tools, and services made available through this online store.

By visiting, browsing, creating an account, submitting an order through, or otherwise using petlibroa.shop, you acknowledge this Legal Notice and the other policies published on the website.

1. Website Information

Website: petlibroa.shop
Contact Email: info@petlibroa.shop

petlibroa.shop is the public-facing commercial name used by this online retail store.

Customer enquiries, legal notices, privacy requests, intellectual property complaints, product-safety concerns, order issues, and other communications concerning the website may be submitted to the email address above.

2. Website Operator

The online store operates publicly under the name petlibroa.shop.

petlibroa.shop is responsible for:

• Products offered through the website;

• Product descriptions and prices;

• Customer orders;

• Order processing and fulfilment;

• Shipping communications;

• Customer-service communications;

• Returns, exchanges, and refunds;

• Published store policies; and

• The contractual relationship with customers.

3. Purpose of the Website

petlibroa.shop operates as an online retail website through which customers may:

• Browse available products;

• Review product descriptions, images, prices, measurements, and variants;

• Add products to a shopping cart;

• Submit orders;

• Make payments through available payment methods;

• Receive order, shipping, and tracking information;

• Request returns, exchanges, or refunds; and

• Contact customer support.

Products, collections, prices, promotions, delivery destinations, and website features may change from time to time.

We may add, update, restrict, replace, suspend, or discontinue products, content, or website features where reasonably necessary and subject to applicable law.

4. Shopify Platform

This online store is hosted through Shopify.

Shopify provides the e-commerce technology used to:

• Display products;

• Operate shopping-cart and checkout functions;

• Process and manage orders;

• Support payment services;

• Provide fraud-prevention tools;

• Host website content; and

• Operate other technical features.

petlibroa.shop is the seller responsible for products offered through this store.

Shopify, payment processors, shipping providers, application providers, and other independent service providers may process information or provide services according to their own terms and privacy practices.

5. Applicable Store Policies

Use of petlibroa.shop and purchases made through the website are also governed by the policies published on the store, including:

• Terms of Service;

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Contact Information; and

• Product-specific, safety, warranty, or promotional conditions displayed before purchase.

These policies form part of the terms applicable to transactions completed through petlibroa.shop.

Customers should review the applicable product information and store policies before submitting an order.

6. Consumer Protection

This Legal Notice operates alongside applicable Canadian federal, provincial, and territorial consumer-protection laws.

Nothing in this Legal Notice excludes, restricts, replaces, or waives any:

• Mandatory consumer right;

• Statutory warranty;

• Remedy for defective, unsafe, or non-conforming products;

• Right concerning false or misleading representations;

• Right relating to unauthorized charges;

• Right concerning non-delivery; or

• Other protection that cannot lawfully be excluded.

Where a provision of this Legal Notice conflicts with mandatory law, the applicable legal requirement will prevail.

7. Accuracy of Website Information

We make reasonable efforts to ensure that information published on petlibroa.shop is accurate, complete, and current.

Website information may include:

• Product descriptions;

• Product images;

• Materials and specifications;

• Measurements and sizing;

• Weight recommendations;

• Colours, models, and variants;

• Compatibility information;

• Assembly instructions;

• Care and cleaning instructions;

• Safety information;

• Prices;

• Product availability;

• Promotional information;

• Shipping estimates; and

• Store policies.

Despite reasonable care, the website may occasionally contain:

• Typographical errors;

• Technical errors;

• Pricing errors;

• Measurement errors;

• Inaccurate compatibility information;

• Inaccurate availability information;

• Outdated content; or

• Other inaccuracies or omissions.

We may correct errors and update information where reasonably necessary.

If an error materially affects an order, we may contact the customer, provide corrected information, request confirmation, offer an alternative resolution, or cancel and refund the affected transaction where legally permitted.

8. Product Images and Descriptions

Product images are provided for general reference.

Actual product colours may vary because of:

• Lighting conditions;

• Photography;

• Image processing;

• Browser settings;

• Screen calibration; and

• Device display differences.

Measurements may be subject to reasonable manufacturing or measuring variations.

Product packaging, labels, accessories, or minor design details may change where the change does not materially affect the product’s intended function, safety, quality, or conformity with the purchase agreement.

Nothing in this section restricts rights relating to materially inaccurate descriptions, defective products, unsafe products, incorrect products, or non-conforming goods.

9. Product Suitability

Customers are responsible for reviewing all available product information before purchasing.

For products intended for animals, customers should consider:

• The animal’s species;

• Breed;

• Age;

• Size;

• Weight;

• Physical condition;

• Behaviour;

• Environment;

• Intended use; and

• Compatibility with other products or equipment.

General size, weight, breed, or compatibility guidance is provided for reference and cannot account for every individual animal.

Customers should seek appropriate professional advice where an animal has a medical, dietary, mobility, allergy, or behavioural concern that may affect product suitability.

10. Safe Product Use

Products must be used only for their stated or reasonably intended purpose.

Customers are responsible for:

• Reading applicable instructions and warnings;

• Completing assembly or installation correctly;

• Supervising animals where supervision is recommended;

• Inspecting products regularly for damage or wear;

• Keeping unsuitable components away from children and animals;

• Cleaning and maintaining products appropriately;

• Replacing worn or damaged components; and

• Discontinuing use if a product appears damaged or unsafe.

No product should be assumed to be completely resistant to chewing, biting, scratching, pulling, or other animal behaviour.

11. Veterinary and Health Information

Information published on petlibroa.shop is provided for general product, shopping, and customer-service purposes.

It is not intended to:

• Diagnose an animal;

• Treat or prevent disease;

• Replace veterinary examination;

• Replace professional nutrition advice;

• Replace behavioural consultation; or

• Provide emergency veterinary guidance.

Customers should consult a licensed veterinarian or other appropriately qualified professional where individual medical or health advice is required.

In an emergency, customers should contact an appropriate veterinary service immediately.

12. Consumable Products

Where pet food, treats, supplements, grooming products, or other consumable products are offered, customers are responsible for reviewing:

• Ingredients;

• Allergen information;

• Feeding or usage instructions;

• Storage instructions;

• Age and weight recommendations;

• Warnings;

• Expiry or best-before information; and

• Relevant professional guidance.

Customers should not use or provide an animal with a product that appears contaminated, damaged, spoiled, incorrectly sealed, expired, or otherwise unsafe.

Nothing on petlibroa.shop guarantees that a particular consumable product will be suitable for every animal.

13. Product Availability

All products are subject to availability.

We may:

• Add or remove products;

• Modify product selections;

• Limit purchase quantities;

• Restrict sales to certain destinations;

• Discontinue products;

• Correct availability information; or

• Cancel an affected order where a product is unavailable.

If payment has already been collected for an unavailable product, the applicable amount will be refunded to the original payment method.

14. Prices, Taxes, and Charges

Prices are displayed in the currency shown on the website or during checkout.

The total amount payable will be displayed before the customer submits an order.

Depending on the transaction and delivery destination, the total may include:

• Product prices;

• Applicable sales taxes;

• Shipping charges, if any;

• Customs duties;

• Import taxes;

• Brokerage fees; or

• Other charges disclosed before the order is submitted.

petlibroa.shop provides free standard shipping under the conditions described in its Shipping Policy.

Prices may change before an order is submitted. Price changes will not normally affect an order that has already been accepted.

15. No Hidden Mandatory Store Fees

We aim to disclose all mandatory charges imposed by petlibroa.shop before an order is submitted.

A customer will not be required to pay an undisclosed mandatory standard shipping or service fee after accepting the displayed order total.

Government-imposed sales taxes, customs duties, import charges, or similar legally imposed amounts may be charged separately where applicable.

16. Promotions and Discounts

Promotional offers, discount codes, gifts with purchase, bundle offers, and other incentives may be subject to additional conditions displayed with the offer.

Unless otherwise stated:

• Promotions apply only during the stated period;

• Discounts apply only to eligible products;

• Offers cannot be combined where prohibited;

• Codes cannot be exchanged for cash;

• Discounts cannot be applied retroactively;

• Customer, product, quantity, or geographic restrictions may apply; and

• Promotional benefits may be recalculated if products are returned.

We may refuse fraudulent, duplicated, automated, manipulated, transferred, or otherwise unauthorized use of a promotion.

All material conditions associated with an advertised offer form part of that offer.

17. Pricing and Information Errors

If a product, price, discount, measurement, compatibility statement, tax, shipping term, availability status, or other material information contains an obvious or material error, we may correct that error.

Where an error affects an order, we may:

• Contact the customer with corrected information;

• Request confirmation of the revised transaction;

• Cancel the affected product or order; and

• Refund any amount already collected.

Nothing in this section limits mandatory consumer rights.

18. Order Submission and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order-confirmation message acknowledges receipt of the order but does not necessarily constitute final acceptance.

An order may be accepted when we:

• Expressly confirm acceptance;

• Confirm that fulfilment has begun;

• Dispatch the products;

• Send a shipping confirmation; or

• Otherwise indicate that the order has been accepted.

We may review an order before acceptance for payment verification, address validation, product availability, fraud prevention, legal compliance, or security purposes.

19. Right to Refuse or Cancel Orders

We may refuse or cancel an order where reasonably necessary and legally permitted, including when:

• A product is unavailable;

• A displayed price contains an obvious error;

• Product information contains a material error;

• Payment cannot be authorized;

• Billing or shipping information cannot be verified;

• Fraudulent or unauthorized activity is suspected;

• Purchase limits have been exceeded;

• The order appears intended for unauthorized resale;

• Delivery is unavailable to the requested destination;

• The transaction is prohibited by law; or

• The order violates our published policies.

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

20. Payments

Payments are processed through the payment methods available during checkout.

Payment services may be provided by:

• Shopify;

• Banks;

• Card networks;

• Digital-wallet providers;

• Payment processors; or

• Other authorized financial-service providers.

By submitting payment information, the customer confirms that:

• They are authorized to use the selected payment method;

• The information provided is accurate;

• The applicable payment may be processed; and

• Information may be used for transaction verification and fraud prevention.

petlibroa.shop does not normally receive or store complete payment-card numbers or card security codes.

21. Fraud Prevention

We may use automated and manual procedures to detect and prevent:

• Payment fraud;

• Identity theft;

• Unauthorized transactions;

• Customer-account misuse;

• Promotional abuse;

• Return fraud;

• Chargeback abuse; and

• Other unlawful or suspicious activity.

We may request reasonable verification information before accepting or fulfilling an order.

Failure to provide requested verification may result in delay, refusal, or cancellation of the order.

Verification information will be handled in accordance with our Privacy Policy and applicable privacy law.

22. Shipping and Delivery

Shipping and delivery are governed by the Shipping Policy published on petlibroa.shop.

Unless otherwise expressly stated:

• All orders receive free standard shipping; and

• The estimated total delivery time is 15–20 business days.

The estimated delivery period includes normal processing and shipping transit time.

Delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

Delivery may be affected by:

• Carrier operations;

• Severe weather;

• Customs procedures;

• Public holidays;

• Transportation disruptions;

• Incorrect delivery information;

• Failed delivery attempts; or

• Circumstances outside our reasonable control.

Mandatory rights concerning delivery, loss, damage, and non-delivery remain unaffected.

23. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by the Return and Refund Policy published on petlibroa.shop.

Eligible change-of-mind returns must generally be requested within 30 calendar days after delivery.

Products must satisfy the published return conditions and must be sent only to the authorized return destination provided by our customer-support team.

Approved refunds are normally issued to the original payment method.

Mandatory remedies relating to defective, damaged, unsafe, incorrect, materially misdescribed, or non-conforming products remain unaffected.

24. Hygiene-Sensitive Products

Certain products may be unsuitable for change-of-mind returns after opening, use, washing, filling, assembly, or contact with an animal where resale would create a hygiene or safety concern.

These products may include:

• Feeding or drinking products;

• Grooming or hygiene products;

• Bedding;

• Pet clothing;

• Collars or harnesses;

• Litter-related products;

• Oral-care products;

• Opened consumable products; and

• Products containing pet hair, odours, saliva, food, waste, or other signs of animal contact.

These restrictions do not remove rights relating to defective, damaged, unsafe, incorrect, or materially misdescribed products.

25. Damage Caused by Pet Behaviour

Unless a product is defective or materially unsuitable for its stated purpose, damage caused by animal behaviour is not normally considered a manufacturing defect.

This may include damage caused by:

• Chewing;

• Biting;

• Scratching;

• Clawing;

• Pulling;

• Digging;

• Jumping;

• Excessive force;

• Inappropriate use; or

• Failure to supervise an animal where supervision is recommended.

Customers should inspect products regularly and discontinue use where damage creates a safety risk.

Mandatory consumer rights remain unaffected.

26. Product Recalls and Safety Notices

Where we become aware of a relevant product recall or material safety concern, we may take reasonable steps to:

• Suspend sales;

• Notify affected customers;

• Publish safety information;

• Provide instructions;

• Arrange a return;

• Provide a replacement;

• Issue a refund; or

• Cooperate with suppliers and competent authorities.

Customers should follow applicable recall or safety instructions promptly and discontinue use where instructed.

27. Intellectual Property

Unless otherwise stated, content available through petlibroa.shop is owned by, licensed to, or lawfully used by petlibroa.shop.

Protected content may include:

• Store names and branding;

• Logos;

• Website layouts;

• Product descriptions;

• Written content;

• Product photographs;

• Graphics;

• Illustrations;

• Videos;

• Icons;

• Databases;

• Software elements; and

• Other website materials.

Website content may be accessed and used for lawful personal shopping purposes.

Without prior written permission, users must not:

• Copy, reproduce, or republish website content;

• Use product images or descriptions for unauthorized commercial purposes;

• Create unauthorized derivative works;

• Remove copyright, trademark, or ownership notices;

• Scrape or systematically extract website data;

• Copy substantial portions of the website;

• Misrepresent an affiliation with petlibroa.shop; or

• Use petlibroa.shop branding in a misleading manner.

Third-party trademarks, platform names, product names, and logos remain the property of their respective owners.

28. Intellectual Property Complaints

A rights holder who believes that content published on petlibroa.shop infringes copyright, trademark, design, or another intellectual property right may contact:

Email: info@petlibroa.shop

The notice should include:

• The rights holder’s full name and contact information;

• Identification of the protected work or right;

• Identification of the allegedly infringing content;

• The location of the content on petlibroa.shop;

• Evidence of ownership or authorization;

• An explanation of the alleged infringement; and

• Confirmation that the information submitted is accurate.

We may request additional information where reasonably necessary to investigate the complaint.

29. Permitted Use

You may use petlibroa.shop only for lawful personal shopping and informational purposes.

You must not use the website:

• To commit fraud or another unlawful act;

• To submit false or misleading information;

• To impersonate another person;

• To use unauthorized payment information;

• To interfere with website security or functionality;

• To transmit malware, viruses, or harmful code;

• To gain unauthorized access to an account or system;

• To collect personal information without authorization;

• To abuse promotions, returns, refunds, or chargebacks;

• To manipulate customer reviews;

• To infringe intellectual property, privacy, or other rights;

• To harass, threaten, discriminate against, or harm another person;

• To conduct unauthorized scraping or data extraction; or

• To disrupt the operation of the website.

We may restrict access, suspend accounts, cancel affected orders, preserve relevant records, or report suspected unlawful activity where reasonably necessary.

30. Automated Access

Users must not employ bots, crawlers, scripts, scraping tools, or other automated systems to:

• Purchase products in violation of quantity limits;

• Collect personal information;

• Copy substantial website content;

• Interfere with website operation;

• Test website security without authorization;

• Manipulate inventory or pricing information; or

• Create an unreasonable load on website systems.

Search-engine indexing that follows applicable technical instructions is not prohibited by this section.

31. Customer Accounts

Where customer accounts are available, users are responsible for:

• Providing accurate account information;

• Keeping account information current;

• Protecting passwords and login credentials;

• Preventing unauthorized account access; and

• Informing us promptly of suspected unauthorized activity.

We may restrict or suspend an account where there is reasonable evidence of fraud, security risk, unlawful activity, or serious violation of applicable store policies.

32. Customer Reviews and Submitted Content

Customers may be permitted to submit reviews, comments, photographs, videos, feedback, or other content.

By submitting content, the customer confirms that:

• They own the content or are authorized to submit it;

• Reviews reflect genuine experiences where presented as such;

• The content does not infringe another person’s rights;

• The content is not unlawful, defamatory, fraudulent, threatening, discriminatory, or malicious;

• The content does not contain malware or deceptive links;

• The content does not disclose unnecessary private, veterinary, or medical information; and

• Publication does not violate privacy or intellectual-property law.

Customers retain ownership of their submitted content.

Customers grant petlibroa.shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, translate, publish, display, and distribute submitted content for operating, improving, and promoting the store.

We may moderate, refuse, or remove content that violates applicable law or our published policies.

33. External Links and Services

petlibroa.shop may contain links to independent third-party websites, applications, payment services, social media platforms, shipping providers, or other external resources.

An external link does not necessarily constitute endorsement, sponsorship, approval, or control.

Independent third parties operate under their own:

• Terms and conditions;

• Privacy policies;

• Security practices;

• Prices;

• Product terms; and

• Business procedures.

petlibroa.shop does not control independent third-party services and is not responsible for their content, availability, products, privacy practices, security, or conduct, except where responsibility cannot legally be excluded.

Users should review the applicable terms and privacy information before using an external service or providing personal information.

34. Website Availability

We make reasonable efforts to maintain the availability, security, and functionality of petlibroa.shop.

We do not guarantee that the website will always be:

• Uninterrupted;

• Completely error-free;

• Compatible with every browser or device;

• Available at all times; or

• Free from every cybersecurity risk.

Website access may be temporarily limited because of:

• Maintenance;

• Software updates;

• Technical problems;

• Hosting interruptions;

• Network failures;

• Cybersecurity incidents;

• Third-party service failures; or

• Circumstances beyond our reasonable control.

We may temporarily restrict website functions where reasonably necessary to maintain security, correct errors, comply with legal obligations, or improve the service.

35. General Information Disclaimer

Content published on petlibroa.shop is provided for general product, shopping, and customer-service purposes.

Nothing published on the website constitutes legal, financial, veterinary, medical, tax, nutritional, behavioural, or other regulated professional advice.

Customers should obtain appropriate professional advice where a decision requires specialized expertise.

Products remain subject to all warranties, conditions, guarantees, and remedies that cannot legally be excluded.

36. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the general website and its informational content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available;

• Every product will remain in stock;

• The website will be completely free from technical errors;

• Every product will be suitable for every animal; or

• Access will be free from every security risk.

Nothing in this section excludes statutory warranties, conditions, guarantees, or consumer remedies that cannot legally be excluded.

37. Limitation of Liability

To the fullest extent permitted by applicable law, petlibroa.shop will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the website.

This may include loss of:

• Profit;

• Revenue;

• Data;

• Opportunity;

• Business; or

• Anticipated savings.

Nothing in this Legal Notice excludes or limits liability for:

• Fraud or fraudulent misrepresentation;

• Wilful misconduct;

• Gross negligence where liability cannot be excluded;

• Personal injury where liability cannot legally be excluded;

• Defective or unsafe products where liability cannot legally be excluded;

• Breach of mandatory consumer rights; or

• Any other liability that cannot lawfully be limited.

Where an exclusion or limitation is prohibited, it will apply only to the maximum extent legally permitted.

38. Privacy and Personal Information

Personal information collected through petlibroa.shop is handled in accordance with the Privacy Policy published on the website.

The Privacy Policy explains matters including:

• Categories of information collected;

• Purposes for which information is used;

• Cookies and similar technologies;

• Shopify and service-provider processing;

• Marketing choices;

• Cross-border data processing;

• Data retention;

• Security measures; and

• Customer privacy rights.

Privacy questions, access requests, correction requests, consent withdrawals, deletion requests, and complaints may be submitted to:

Email: info@petlibroa.shop

Users should not send passwords, complete payment-card numbers, card security codes, online-banking credentials, authentication codes, veterinary records, or unnecessary sensitive personal information by email.

39. Electronic Communications

When customers place an order, create an account, or contact us, they may receive communications necessary for:

• Order confirmation;

• Payment processing;

• Fraud verification;

• Shipping;

• Tracking;

• Delivery;

• Returns;

• Refunds;

• Product recalls or safety notices;

• Account security;

• Customer support; and

• Important policy or service notices.

Transactional communications may be sent independently of marketing preferences.

Marketing communications will be sent only where permitted by applicable law. Recipients may unsubscribe using the link included in a marketing email or by contacting us.

40. Complaints

Customers are encouraged to contact us directly so that we have an opportunity to investigate and address their concerns.

Complaints may be submitted to:

Email: info@petlibroa.shop

A complaint should include:

• The customer’s full name;

• The order number, where applicable;

• A clear description of the issue;

• Relevant documents, photographs, videos, or correspondence; and

• The resolution requested.

We will review complaints and respond as soon as reasonably possible.

Submitting a complaint does not restrict the customer’s right to contact a court, consumer-protection authority, privacy regulator, product-safety authority, payment provider, or another competent organization.

41. Fraud and Abuse

We may investigate suspected:

• Payment fraud;

• Identity misuse;

• False claims;

• Return fraud;

• Product substitution;

• Promotional abuse;

• Review manipulation;

• Unauthorized chargebacks;

• Customer-account misuse; or

• Other unlawful conduct.

Where reasonably necessary, we may restrict account access, cancel affected orders, preserve relevant records, or provide information to payment providers, regulators, or law-enforcement authorities as permitted or required by law.

42. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• Extreme weather;

• Fire or flood;

• War or civil unrest;

• Government action;

• Public-health emergencies;

• Customs restrictions;

• Labour disputes;

• Carrier interruptions;

• Transportation failures;

• Utility failures;

• Cybersecurity incidents;

• Telecommunications failures; or

• Major supply-chain disruptions.

We will make reasonable efforts to reduce the effects of such events and resume normal operations when reasonably possible.

This section does not remove any consumer right that cannot legally be excluded.

43. Governing Law

This Legal Notice and use of petlibroa.shop are governed by the laws applicable in Canada and the province or territory having lawful jurisdiction over the matter.

For consumers, this provision does not remove mandatory rights or protections provided by the laws that legally apply to the transaction.

44. Quebec Consumers

For consumers residing in Quebec, this Legal Notice applies subject to the mandatory provisions of the laws of Quebec and Canada.

Nothing in this Legal Notice restricts any consumer protection, remedy, jurisdictional right, privacy right, or language right that cannot legally be excluded under applicable Quebec law.

45. Dispute Resolution

Before commencing formal proceedings, customers are encouraged to contact:

Email: info@petlibroa.shop

Please provide sufficient information for the matter to be investigated.

If a dispute cannot be resolved directly, either party may use remedies available through:

• A court;

• A competent tribunal;

• A provincial or territorial consumer-protection authority;

• A privacy regulator;

• A product-safety authority;

• A payment provider; or

• Another legally authorized dispute-resolution body.

Nothing in this Legal Notice requires a consumer to waive access to any legally available complaint process, authority, court, or remedy.

46. Severability

If any provision of this Legal Notice is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

47. No Waiver

Failure to enforce a provision of this Legal Notice does not waive the right to enforce that provision later.

A waiver is effective only when expressly provided and applies only to the specific circumstances for which it is given.

48. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in:

• The website;

• Products or services;

• Shopify functionality;

• Business procedures;

• Service providers;

• Product-safety practices;

• Security practices; or

• Applicable legal requirements.

The revised version will be published on petlibroa.shop with an updated “Last updated” date.

Changes will not retroactively reduce mandatory rights relating to orders already placed.

49. Contact Information

For legal notices, customer complaints, intellectual property concerns, product-safety reports, privacy enquiries, order issues, or questions concerning petlibroa.shop, contact:

Website: petlibroa.shop
Email: info@petlibroa.shop