This Privacy Policy explains how petlibroa.shop collects, uses, discloses, retains, and protects personal information when you visit our website, create or use a customer account, place or attempt to place an order, contact us, subscribe to communications, submit content, or otherwise interact with our online store and related services.

This Privacy Policy also explains the privacy choices and rights that may be available to you under applicable Canadian federal, provincial, and territorial privacy laws.

1. Who We Are

petlibroa.shop is an online retail store.

For privacy questions, requests, complaints, or concerns, contact:

Website: petlibroa.shop
Privacy Contact Email: info@petlibroa.shop

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through:

• The petlibroa.shop website;

• Customer accounts;

• Shopping-cart and checkout functions;

• Orders, payments, shipping, and delivery;

• Returns, exchanges, refunds, and cancellations;

• Customer-service communications;

• Marketing and promotional communications;

• Cookies and similar technologies;

• Product reviews, surveys, and customer submissions;

• Fraud-prevention and website-security activities; and

• Other services made available through petlibroa.shop.

This Privacy Policy does not govern independent third parties that process personal information under their own privacy policies.

3. Meaning of Personal Information

Personal information means information about an identifiable individual.

Personal information may identify you directly, such as your name or email address, or indirectly through information such as:

• An order number;

• A customer identifier;

• An IP address;

• A device identifier;

• A cookie identifier;

• Transaction history; or

• Online activity associated with an identifiable individual.

Personal information generally does not include information that has been anonymized so that it can no longer reasonably identify an individual.

4. Personal Information We Collect

The information we collect depends on how you interact with petlibroa.shop.

Identity and Contact Information

We may collect:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Country, province, territory, or region;

• Language preference; and

• Other contact information you provide.

Customer Account Information

If customer accounts are available and you create or use an account, we may collect:

• Account identifier;

• Login credentials;

• Saved addresses;

• Order history;

• Account preferences;

• Product preferences;

• Marketing preferences; and

• Account activity.

Passwords are handled through the technical systems supporting our store and are not normally available to us in readable form.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Products ordered;

• Product models, sizes, colours, and variants;

• Quantities;

• Order number;

• Order date;

• Purchase amount;

• Discounts and promotional codes;

• Payment status;

• Fulfilment status;

• Shipping method;

• Tracking information;

• Delivery status;

• Return and exchange information;

• Refund and cancellation information; and

• Communications concerning the transaction.

Payment Information

Payments are processed through Shopify, payment processors, banks, card networks, digital-wallet providers, or other payment services available during checkout.

Depending on the selected payment method, payment-related information may include:

• Name of the payment-account holder;

• Billing address;

• Payment method;

• Transaction identifier;

• Payment-authorization result;

• Limited payment-card information;

• Fraud-screening information; and

• Information required to process a refund.

petlibroa.shop does not normally receive or store complete payment-card numbers or card security codes.

Payment providers may independently collect and process payment information according to their legal obligations and privacy policies.

Shipping and Delivery Information

To arrange and manage delivery, we may collect:

• Recipient name;

• Shipping address;

• Telephone number;

• Email address;

• Delivery instructions;

• Tracking number;

• Carrier information;

• Proof of delivery;

• Customs-related information; and

• Information concerning delayed, failed, damaged, or missing deliveries.

Customer-Service Information

When you contact us, we may collect:

• Your name and contact information;

• The contents of your communication;

• Order information;

• Customer-support history;

• Complaint details;

• Return and refund requests;

• Photographs or videos you provide;

• Shipping documents; and

• Other information reasonably necessary to investigate and respond to your enquiry.

Please do not send passwords, complete payment-card numbers, card security codes, online-banking credentials, authentication codes, or unnecessary sensitive personal information by email.

Pet-Related Information

Where relevant to a product enquiry, return request, warranty claim, review, or customer-service matter, you may voluntarily provide information concerning a pet, such as:

• Animal type;

• Breed;

• Approximate age;

• Size or weight;

• Product preferences;

• Product compatibility;

• Behaviour relating to a product; and

• Photographs or videos.

Please do not provide unnecessary veterinary records, medical information, or personal information concerning another individual.

Marketing and Communication Information

If you subscribe to or interact with marketing communications, we may collect:

• Email address;

• Subscription status;

• Consent records;

• Unsubscribe records;

• Marketing preferences;

• Email-delivery status;

• Email-opening information;

• Links selected;

• Campaign source; and

• Information used to measure communication performance.

Device and Website-Usage Information

When you visit petlibroa.shop, technical systems may automatically collect:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Screen and display settings;

• Language settings;

• Time zone;

• Approximate location derived from an IP address;

• Referring website or advertising source;

• Pages and products viewed;

• Searches performed;

• Links selected;

• Shopping-cart activity;

• Checkout activity;

• Date and time of access;

• Session identifiers;

• Cookie identifiers;

• Error reports;

• Security information; and

• Fraud and risk indicators.

Reviews and Customer-Submitted Content

If you submit a review, rating, comment, photograph, survey response, or other content, we may collect:

• Your name or displayed account name;

• Review or comment content;

• Product rating;

• Images or videos;

• Submission date;

• Purchase-verification information; and

• Technical information used to prevent fraudulent submissions.

Content submitted for public display may be visible to other website visitors. Do not include information that you do not want to make public.

5. How We Collect Personal Information

Directly From You

We collect information directly from you when you:

• Visit or use the website;

• Create or update an account;

• Add products to your shopping cart;

• Place or attempt to place an order;

• Contact customer support;

• Request a return, exchange, or refund;

• Subscribe to marketing communications;

• Submit a review or survey;

• Participate in a promotion; or

• Change your privacy preferences.

Automatically

We may collect information automatically through:

• Cookies;

• Pixels;

• Tags;

• Web beacons;

• Local storage;

• Server logs;

• Fraud-prevention tools; and

• Similar technologies.

From Service Providers and Other Parties

We may receive information from:

• Shopify;

• Payment processors;

• Banks and card networks;

• Shipping carriers;

• Warehouses and fulfilment providers;

• Fraud-prevention providers;

• Customer-support providers;

• Analytics providers;

• Advertising and marketing providers;

• Social media platforms;

• Product-review applications; and

• Other services connected to petlibroa.shop.

6. Purposes for Collecting Personal Information

We identify the purposes for collecting personal information at or before the time the information is collected, unless the purpose is otherwise apparent from the circumstances.

We collect only the personal information reasonably necessary for legitimate business, contractual, customer-service, security, fraud-prevention, and legal purposes.

7. How We Use Personal Information

Processing and Fulfilling Orders

We use personal information to:

• Receive and confirm orders;

• Process and verify payments;

• Prepare and fulfil purchases;

• Arrange shipping and delivery;

• Provide order and tracking updates;

• Process cancellations;

• Handle returns and exchanges;

• Issue refunds; and

• Resolve order or delivery problems.

Providing Customer Service

We use personal information to:

• Respond to enquiries;

• Locate and verify orders;

• Investigate complaints;

• Provide product information;

• Assess size, model, or compatibility questions;

• Resolve payment or delivery issues;

• Process damage or defect claims;

• Authenticate customers; and

• Maintain records of customer communications.

Operating and Improving Our Store

We may use personal information to:

• Operate and maintain the website;

• Provide shopping-cart and checkout functions;

• Understand how customers use the website;

• Diagnose technical problems;

• Improve website navigation and performance;

• Improve products and services;

• Measure customer engagement;

• Conduct internal reporting;

• Manage inventory and fulfilment; and

• Provide a more relevant shopping experience.

Security and Fraud Prevention

We may use personal information to:

• Verify identities and transactions;

• Detect and prevent fraud;

• Protect customer accounts;

• Identify suspicious activity;

• Prevent payment abuse;

• Prevent misuse of promotions, returns, refunds, or chargebacks;

• Protect the website against attacks;

• Enforce our policies; and

• Protect customers, our business, and service providers.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails;

• Provide information about products and offers;

• Measure marketing performance;

• Understand campaign effectiveness;

• Personalize website content;

• Measure advertising conversions;

• Create advertising audiences; and

• Display advertisements that may be relevant to customer interests.

Where consent is required, we will request consent before using personal information for the relevant marketing or advertising activity.

Legal and Regulatory Purposes

We may use personal information to:

• Comply with tax and accounting requirements;

• Maintain legally required records;

• Respond to lawful requests and court orders;

• Cooperate with regulators and law-enforcement authorities;

• Establish, exercise, or defend legal claims;

• Investigate suspected misconduct; and

• Comply with applicable laws and regulations.

8. Consent

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable law.

Consent may be express or implied depending on:

• The sensitivity of the information;

• The purpose for which it is collected;

• Your reasonable expectations;

• The method of collection; and

• The circumstances of the interaction.

For example, when you provide a shipping address to place an order, you consent to our using and disclosing that address as reasonably necessary to fulfil and deliver the order.

We will request additional consent where required before using personal information for a new purpose that is materially different from the purpose originally identified.

9. Withdrawing Consent

You may withdraw consent to certain uses or disclosures of personal information by contacting:

Email: info@petlibroa.shop

Withdrawal of consent is subject to reasonable notice and any legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain products or services. Customer, payment, shipping, and transaction information is necessary to process and deliver an order.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

10. Marketing Communications

We send promotional electronic communications only where permitted by applicable law.

You may unsubscribe from marketing emails by:

• Selecting the unsubscribe link included in the message; or

• Contacting info@petlibroa.shop.

After you unsubscribe, we may retain limited information necessary to ensure that your preference continues to be respected.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning:

• Orders;

• Payments;

• Shipping;

• Delivery;

• Returns;

• Refunds;

• Account security;

• Fraud prevention; or

• Customer-service enquiries.

11. Cookies and Similar Technologies

petlibroa.shop and its service providers may use cookies and similar technologies to operate the website, remember preferences, measure website activity, prevent fraud, and support marketing.

A cookie is a small data file stored on or accessed from your device.

Essential Cookies

Essential cookies support functions such as:

• Maintaining your shopping cart;

• Operating checkout;

• Processing payments;

• Remembering privacy choices;

• Securing customer accounts;

• Preventing fraud;

• Balancing website traffic; and

• Maintaining website functionality.

Blocking essential cookies may prevent parts of the website from working correctly.

Functional Cookies

Functional cookies may remember:

• Language;

• Region;

• Display settings;

• Account preferences; and

• Other choices that improve website functionality.

Analytics Cookies

Analytics cookies may help us understand:

• Which pages are visited;

• Which products are viewed;

• How visitors navigate the website;

• Whether technical errors occur;

• How long visitors use the website; and

• How website performance can be improved.

Advertising Cookies

Advertising technologies may be used to:

• Measure campaign effectiveness;

• Attribute visits or purchases to advertisements;

• Limit repeated advertising;

• Create advertising audiences; and

• Display advertisements based on interests or website interactions.

12. Managing Cookie Preferences

Where a cookie banner or privacy-preference tool is available, you may use it to:

• Accept non-essential cookies;

• Reject non-essential cookies;

• Select individual cookie categories;

• Review your choices; and

• Change or withdraw your choices.

You may also configure your browser to block or delete cookies.

Rejecting non-essential cookies should not prevent access to basic shopping functions, although certain optional features may be limited.

13. Analytics

Where analytics services are enabled, website and device information may be processed to understand general website usage and performance.

Analytics information may include:

• IP address;

• Device and browser information;

• Pages viewed;

• Session duration;

• Referring source;

• Product interactions;

• Approximate location; and

• Purchase or conversion events.

Where required by applicable law, consent will be obtained before non-essential analytics technologies are activated.

14. Advertising and Interest-Based Marketing

Where advertising services are enabled, advertising providers may process information concerning:

• Website visits;

• Product views;

• Shopping-cart activity;

• Checkout events;

• Purchases;

• Cookie identifiers;

• Device identifiers;

• Campaign interactions; and

• Protected or hashed contact information.

This information may be used to measure advertising, create audiences, or provide more relevant advertisements.

Available choices may include:

• Rejecting advertising cookies;

• Withdrawing consent;

• Adjusting browser settings;

• Changing advertising-platform preferences; or

• Using privacy controls made available through petlibroa.shop.

15. How We Disclose Personal Information

We may disclose personal information only for the purposes described in this Privacy Policy, with your consent, or as otherwise permitted or required by law.

Shopify

Our online store is hosted through Shopify.

Shopify provides the e-commerce platform used to:

• Operate the website;

• Display products;

• Manage customer accounts;

• Provide shopping-cart and checkout functions;

• Process orders;

• Support payments;

• Prevent fraud;

• Provide analytics; and

• Operate other store functions.

Depending on the relevant service and circumstances, Shopify may process personal information on our behalf or for purposes described in Shopify’s own privacy notices.

Payment Providers

We may disclose necessary information to:

• Payment processors;

• Banks;

• Card networks;

• Digital-wallet providers;

• Fraud-prevention providers; and

• Other financial-service providers.

These parties may use information to authorize payments, complete transactions, issue refunds, resolve disputes, and prevent fraud.

Shipping and Fulfilment Providers

We may disclose necessary information to:

• Warehouses;

• Fulfilment providers;

• Postal operators;

• Courier companies;

• Customs brokers;

• Logistics providers; and

• Delivery partners.

Information disclosed may include the recipient’s name, address, telephone number, email address, order details, customs information, and delivery instructions.

Technology and Business Service Providers

We may disclose information to providers that support:

• Website hosting;

• Cloud storage;

• Order management;

• Customer support;

• Email delivery;

• Cybersecurity;

• Fraud prevention;

• Analytics;

• Advertising;

• Product reviews;

• Accounting;

• Legal services; and

• Business administration.

Service providers receive only the information reasonably necessary to perform their services.

Advertising and Analytics Providers

Where permitted by applicable law, we may disclose or make available device information, cookie identifiers, website activity, transaction information, and similar information to analytics, advertising, and social media providers.

Where consent is required, the relevant disclosure or tracking activity will be subject to that consent.

Legal Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;

• Respond to a court order, warrant, subpoena, or lawful request;

• Cooperate with a regulator or law-enforcement authority;

• Investigate suspected fraud or unlawful conduct;

• Protect legal rights;

• Enforce our policies;

• Protect individuals from harm; or

• Prevent financial loss or security threats.

Business Transactions

Personal information may be disclosed in connection with a proposed or completed:

• Merger;

• Acquisition;

• Financing;

• Reorganization;

• Sale of business assets;

• Insolvency proceeding; or

• Transfer of the online store.

Where appropriate, confidentiality and privacy safeguards will be used.

With Your Direction or Consent

We may disclose personal information to another party when you direct us to do so or provide consent.

16. Shopify Applications and Integrations

Applications connected to our Shopify store may process personal information to provide functions such as:

• Payments;

• Shipping;

• Product reviews;

• Marketing;

• Analytics;

• Customer support;

• Fraud prevention;

• Inventory management; or

• Website personalization.

Independent application providers may maintain their own privacy policies and legal obligations.

17. Shopify Network Intelligence and Enhanced Services

Where Shopify Network Intelligence or related Shopify Enhanced Services are enabled, Shopify may process information relating to customer interactions with petlibroa.shop and other Shopify-powered services for purposes such as:

• Fraud prevention;

• Analytics;

• Customer recognition;

• Personalization;

• Advertising measurement; and

• Other commerce-related functions.

Where required, available consent, objection, or data-sharing opt-out choices may be provided through our website privacy controls, Shopify privacy tools, or by contacting us.

18. Cross-Border Processing

petlibroa.shop, Shopify, and other service providers may process or store personal information outside your province or territory and outside Canada.

When personal information is processed in another jurisdiction:

• It may be subject to the laws of that jurisdiction;

• It may be accessible to courts, regulators, law-enforcement agencies, or government authorities under local law; and

• Privacy protections may differ from those available in your province or territory.

We use reasonable administrative, contractual, and technical measures designed to protect personal information handled by service providers in other jurisdictions.

19. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this policy;

• Provide products and services;

• Manage customer accounts;

• Complete returns and refunds;

• Maintain transaction records;

• Comply with tax and accounting requirements;

• Prevent fraud;

• Resolve disputes;

• Enforce agreements; and

• Establish or defend legal claims.

Retention periods depend on:

• The type of information;

• The purpose of processing;

• The sensitivity of the information;

• The customer relationship;

• Legal record-keeping requirements;

• Applicable limitation periods;

• Security requirements; and

• Pending complaints or disputes.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to legal, technical, backup, and record-retention requirements.

20. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Loss;

• Theft;

• Unauthorized access;

• Unauthorized disclosure;

• Improper use;

• Alteration;

• Destruction; and

• Unauthorized copying.

Safeguards may include:

• Encrypted transmission;

• Secure checkout systems;

• Access controls;

• Authentication measures;

• System monitoring;

• Data minimization;

• Service-provider restrictions;

• Security updates;

• Backup procedures; and

• Incident-response processes.

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your customer-account credentials and notifying us promptly if you believe your account has been compromised.

21. Privacy and Security Breaches

If a privacy or security breach occurs, we will investigate and take reasonable steps to contain, assess, and address the incident.

Where required by applicable law, we may:

• Notify affected individuals;

• Report the breach to the appropriate privacy authority;

• Maintain required breach records; and

• Take corrective or preventive measures.

22. Accuracy of Personal Information

We make reasonable efforts to keep personal information accurate, complete, and current for the purposes for which it is used.

You are responsible for providing accurate order, account, payment, contact, and delivery information.

Contact info@petlibroa.shop if your information changes or requires correction.

23. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request information about our privacy practices;

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Withdraw consent to certain processing;

• Request deletion where legally available;

• Object to certain uses or disclosures;

• Update marketing preferences;

• Ask how information has been used or disclosed;

• Submit a privacy complaint; and

• Challenge our compliance with applicable privacy requirements.

These rights may be subject to legal exceptions.

We may need to retain transaction information for tax, accounting, fraud prevention, dispute resolution, order fulfilment, or legal-compliance purposes.

24. Access Requests

You may request access to personal information we hold about you by contacting:

Email: info@petlibroa.shop

Please include:

• Your full name;

• The email address associated with your account or order;

• Your order number where relevant; and

• A clear description of the information requested.

We may request reasonable information to verify your identity and locate the relevant records.

We will respond within the period required by applicable law.

Access may be limited or refused where permitted or required by law. Where legally required, we will explain the reason and identify any available complaint procedure.

25. Correction Requests

You may request correction of inaccurate or incomplete personal information by contacting:

Email: info@petlibroa.shop

Where appropriate, we will correct the information and communicate the correction to relevant service providers that received the inaccurate information.

Where we do not agree that a correction is required, we may record the requested correction or disagreement with the relevant information.

26. Deletion Requests

You may request deletion of personal information where that right is available under applicable law.

We may retain information where reasonably necessary to:

• Complete an order;

• Process a return or refund;

• Comply with tax or accounting obligations;

• Detect or prevent fraud;

• Resolve a complaint or dispute;

• Enforce an agreement;

• Protect legal rights; or

• Comply with another legal requirement.

Deleting information may affect our ability to provide customer-account functions or other services.

27. Identity Verification

Before completing an access, correction, deletion, or other privacy request, we may need to verify your identity.

Verification may involve confirming:

• Your name;

• Email address;

• Order number;

• Delivery information;

• Customer-account information; or

• Other information reasonably related to your interaction with petlibroa.shop.

Verification information will be used only to authenticate the request, prevent unauthorized disclosure, and complete the privacy process.

28. Authorized Representatives

You may authorize another person to submit a privacy request on your behalf.

We may require:

• Written authorization;

• Verification of your identity;

• Verification of the representative’s identity; and

• Information confirming the scope of the representative’s authority.

29. Automated Processing and Fraud Screening

Shopify, payment processors, and fraud-prevention providers may use automated tools to evaluate transactions and identify suspicious activity.

These tools may consider:

• IP address;

• Device information;

• Payment details;

• Billing and shipping information;

• Order history;

• Transaction patterns;

• Customer-account activity; and

• Security indicators.

An order may be delayed, reviewed, refused, or cancelled when a significant fraud or security risk is identified.

You may contact info@petlibroa.shop if you believe an order was incorrectly affected by fraud screening.

30. Children’s Privacy

petlibroa.shop is intended for general consumers and is not directed specifically at children.

We do not knowingly request personal information from children who cannot provide meaningful consent under applicable law.

A parent or legal guardian who believes that a child has provided personal information without appropriate authorization may contact:

Email: info@petlibroa.shop

We will investigate and take appropriate action.

31. Third-Party Websites and Services

petlibroa.shop may contain links to websites, applications, payment services, social media platforms, or other resources operated by independent third parties.

We do not control the privacy, security, or content practices of independent third parties.

Before providing personal information to an external service, review that service’s privacy policy and terms.

32. Social Media

If you interact with petlibroa.shop through a social media platform, the platform may process personal information according to its own privacy policy.

Depending on your settings and interaction, we may receive:

• Public profile information;

• Messages;

• Comments;

• Reactions;

• Advertising-interaction information; and

• Other information made available by the platform.

Do not submit sensitive personal information through public comments or posts.

33. Public Reviews and Content

Reviews, comments, photographs, and other customer-submitted content may be publicly visible.

Do not include:

• Private contact information;

• Payment information;

• Customer-account passwords;

• Sensitive personal information;

• Veterinary or medical records; or

• Information about another person without authorization.

We may moderate or remove content that violates our policies, applicable law, or another person’s rights.

34. Browser Privacy Signals

Some browsers provide “Do Not Track” signals or other privacy preferences.

Because there is no universally applied technical standard for every browser signal, our response may depend on the technologies, privacy tools, and legal requirements applicable to the website.

You may manage cookies and non-essential technologies through available website privacy controls and browser settings.

35. Provincial Privacy Laws

Depending on where you reside and where personal information is processed, provincial privacy legislation may apply instead of or alongside federal privacy law.

Where applicable provincial law provides additional or different rights, petlibroa.shop will handle personal information and privacy requests according to those requirements.

36. Quebec Privacy Rights

Customers residing in Quebec may have additional rights under applicable Quebec privacy legislation.

Depending on the circumstances, these rights may include:

• Accessing personal information;

• Correcting inaccurate information;

• Withdrawing consent;

• Requesting information about certain automated decisions;

• Requesting information about processing outside Quebec; and

• Submitting a complaint to the applicable privacy authority.

Requests may be submitted to info@petlibroa.shop.

37. Privacy Complaints

For questions or complaints concerning our handling of personal information, contact:

Email: info@petlibroa.shop

Please provide enough information for us to understand and investigate your concern.

We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact:

• The Office of the Privacy Commissioner of Canada; or

• The privacy regulator responsible for your province or territory.

38. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our products or services;

• Shopify functionality;

• Installed applications;

• Payment methods;

• Shipping providers;

• Analytics or advertising tools;

• Business operations;

• Privacy practices; or

• Applicable legal requirements.

The updated version will be published on petlibroa.shop with a revised “Last updated” date.

Where required by law, we will provide additional notice or obtain new consent before making a material change to how previously collected personal information is used or disclosed.

39. Contact Information

For privacy questions, access requests, correction requests, deletion requests, consent withdrawals, marketing preferences, or complaints, contact:

Website: petlibroa.shop
Privacy Contact Email: info@petlibroa.shop