1. Overview

This website is operated under the name petlibroa.shop.

Throughout these Terms of Service, the terms “petlibroa.shop,” “we,” “us,” and “our” refer to the operator of petlibroa.shop. The terms “customer,” “you,” and “your” refer to any person who visits the website, creates an account, submits or attempts to submit an order, purchases a product, contacts us, or otherwise uses our website or services.

petlibroa.shop provides this website, including all information, products, content, functions, tools, and services available through it, subject to your acceptance of these Terms of Service and the other policies published on the website.

By visiting petlibroa.shop, creating an account, submitting an order, purchasing a product, or otherwise using the website, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, you must not use the website or submit an order.

2. Contact Information

Questions about these Terms, products, orders, payments, shipping, returns, refunds, privacy, or use of the website may be sent to:

Website: petlibroa.shop
Email: info@petlibroa.shop

When contacting us about an existing order, please include:

• Your full name;

• Your order number;

• The email address used during checkout; and

• A clear description of your enquiry.

3. Related Store Policies

These Terms apply together with the policies published on petlibroa.shop, including:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Contact Information;

• Legal Notice; and

• Product-specific, warranty, safety, or promotional conditions displayed before purchase.

These policies form part of the agreement governing your use of the website and purchases made through petlibroa.shop.

If a product-specific or promotional condition conflicts with a general provision of these Terms, the more specific condition will apply to that product or promotion, subject to applicable law.

4. Shopify Platform

Our online store is hosted through Shopify.

Shopify provides the e-commerce infrastructure used to:

• Operate the website;

• Display products;

• Provide shopping-cart and checkout functions;

• Support payment processing;

• Manage orders;

• Provide fraud-prevention tools; and

• Operate other technical features.

petlibroa.shop is the seller responsible for products offered through this store and for the contractual relationship with customers.

Shopify and other independent service providers may process payments, provide fraud screening, host information, or provide technical services according to their own terms and privacy practices.

5. Eligibility

By using petlibroa.shop or placing an order, you confirm that:

• You have reached the age of majority in your province, territory, state, or country of residence;

• You have the legal capacity to enter into a binding agreement;

• The information you provide is accurate and complete;

• You are authorized to use the selected payment method; and

• You will use the website only for lawful purposes.

A minor may use the website only with the involvement and authorization of a parent or legal guardian where required by law.

6. Customer Accounts

Certain website features may allow you to create a customer account.

When creating or using an account, you agree to:

• Provide accurate, current, and complete information;

• Keep your information updated;

• Protect your password and login credentials;

• Prevent unauthorized access to your account; and

• Notify us promptly if you suspect unauthorized activity.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

We may suspend or restrict an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

7. Account Security

You must not:

• Share your password with an unauthorized person;

• Attempt to access another customer’s account;

• Create an account using false information;

• Use another person’s identity without authorization;

• Circumvent account-security measures; or

• Use automated systems to create or operate accounts.

If you believe your account has been compromised, contact info@petlibroa.shop promptly.

8. Product Information

We make reasonable efforts to provide accurate information about products offered through petlibroa.shop.

Product information may include:

• Descriptions;

• Images;

• Materials;

• Dimensions;

• Weight recommendations;

• Sizes;

• Colours;

• Models and variants;

• Compatibility information;

• Assembly instructions;

• Care and cleaning instructions;

• Safety warnings;

• Availability; and

• Prices.

Customers are responsible for reviewing all available product information before purchasing.

Product images are provided for reference. Actual colours may vary because of lighting, photography, image processing, browser settings, screen calibration, and device displays.

Measurements may be subject to reasonable manufacturing or measuring variations.

Nothing in this section restricts rights concerning defective, unsafe, materially misdescribed, incorrect, or non-conforming products.

9. Product Suitability and Compatibility

Before purchasing a product, customers are responsible for considering whether it is suitable for:

• The intended animal;

• The animal’s species;

• Breed;

• Age;

• Size;

• Weight;

• Physical condition;

• Behaviour;

• Environment;

• Intended use; and

• Any compatible equipment or accessories.

Where a product page provides measurements, weight recommendations, model numbers, compatibility requirements, or size guidance, customers should review this information carefully before ordering.

General product guidance does not replace professional veterinary advice or an individual assessment of an animal’s needs.

10. Pet Supervision and Safe Use

Products intended for animals must be used responsibly and only for their intended purpose.

Customers are responsible for:

• Reading all instructions and warnings before use;

• Assembling and installing products correctly;

• Supervising an animal where supervision is recommended;

• Inspecting products regularly for wear or damage;

• Keeping unsuitable components away from children and animals;

• Discontinuing use if a product becomes damaged or unsafe; and

• Seeking appropriate professional advice where an animal has a medical, dietary, behavioural, or mobility concern.

No product should be assumed to be indestructible.

Products should be removed from use if they become torn, cracked, loose, unstable, exposed, or otherwise unsafe.

11. Veterinary and Health Disclaimer

Information provided through petlibroa.shop is for general product and shopping purposes.

It is not intended to:

• Diagnose an animal;

• Treat or prevent disease;

• Replace veterinary examination;

• Replace professional nutrition advice;

• Replace behavioural consultation; or

• Provide emergency medical guidance.

Customers should consult a licensed veterinarian or other qualified professional before using a product where an animal has allergies, illness, injury, medication needs, dietary restrictions, behavioural concerns, or another condition that may affect product suitability.

In an emergency, contact an appropriate veterinary service immediately.

12. Consumable Products

Where pet food, treats, supplements, grooming products, or other consumable products are offered, customers are responsible for reviewing:

• Ingredients;

• Allergen information;

• Feeding or usage instructions;

• Storage instructions;

• Age or weight recommendations;

• Warnings;

• Expiry or best-before information; and

• Veterinary guidance where appropriate.

Introduce new consumable products gradually where recommended.

Discontinue use and seek appropriate professional advice if an animal experiences an unexpected or adverse reaction.

Nothing on petlibroa.shop constitutes a guarantee that a particular product will be suitable for every animal.

13. Product Use and Care

Customers are responsible for:

• Using products only for their intended purpose;

• Following applicable assembly, care, maintenance, storage, and safety instructions;

• Selecting the correct product size, model, or variant;

• Keeping products clean and properly maintained;

• Replacing worn or damaged components; and

• Preventing use where a product appears unsafe.

Damage caused by misuse, improper care, pet behaviour, unauthorized alteration, accidental damage, or normal wear and tear may not qualify as a manufacturing defect.

Mandatory rights concerning defective or unsafe products remain unaffected.

14. Product Availability

All products are subject to availability.

We may:

• Add or remove products;

• Modify product selections;

• Limit quantities;

• Restrict sales to certain destinations;

• Discontinue products;

• Correct availability information; or

• Cancel an affected order where a product is unavailable.

If payment has already been collected for an unavailable product, the applicable amount will be refunded to the original payment method.

15. Purchase and Quantity Limits

We may limit the number of products purchased:

• Per customer;

• Per household;

• Per customer account;

• Per payment method;

• Per shipping address;

• Per order; or

• During a specified promotional period.

We may cancel or reduce quantities where we reasonably believe an order:

• Exceeds a published limit;

• Is intended for unauthorized resale;

• Uses automated purchasing methods;

• Abuses a promotion; or

• Presents a fraud or security risk.

16. Placing an Order

To place an order, you generally select products, add them to your shopping cart, proceed to checkout, provide the requested information, select an available payment method, and submit the order.

Before submitting an order, you are responsible for reviewing:

• The products selected;

• Product sizes, models, colours, and variants;

• Compatibility information;

• Quantities;

• Prices;

• Discounts;

• Billing information;

• Shipping information;

• Contact details; and

• The total amount payable.

Submitting an order constitutes an offer to purchase the selected products under these Terms and the information displayed during checkout.

17. Order Confirmation

After an order is submitted, we may send an automated order-confirmation email.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

Please review the confirmation and contact us promptly if any information is incorrect.

18. Contract Formation

An order may be accepted when we:

• Expressly confirm acceptance;

• Confirm that the order has entered fulfilment;

• Dispatch the products;

• Send a shipping confirmation; or

• Otherwise indicate that the order has been accepted.

We may review an order before acceptance for:

• Payment verification;

• Address validation;

• Product availability;

• Fraud prevention;

• Legal compliance; and

• Security purposes.

19. Right to Refuse or Cancel Orders

We may refuse or cancel an order where reasonably necessary and legally permitted, including when:

• A product is unavailable;

• A displayed price contains an obvious error;

• Product information contains a material error;

• Payment cannot be authorized;

• Billing or shipping information cannot be verified;

• Fraudulent or unauthorized activity is suspected;

• Purchase limits have been exceeded;

• The order appears intended for unauthorized resale;

• Delivery is unavailable to the requested destination;

• The transaction is prohibited by law; or

• The order violates these Terms or another published policy.

If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.

20. Prices and Currency

Product prices are displayed in the currency shown on the website or during checkout.

Prices may change before an order is submitted. A price change will not normally affect an order that has already been accepted.

The final amount payable will be displayed before you submit the order.

Depending on the transaction and delivery destination, the total may include:

• Product prices;

• Applicable sales taxes;

• Shipping charges where applicable;

• Customs duties;

• Import charges; or

• Other charges disclosed before the order is submitted.

21. Taxes and Government Charges

Applicable federal, provincial, territorial, or other sales taxes may be calculated during checkout based on:

• The products ordered;

• The customer’s location;

• The delivery destination;

• Applicable tax rates; and

• Legal requirements.

Customers must provide accurate information needed to calculate applicable taxes.

Government-imposed duties, taxes, or customs charges may apply to international deliveries where such deliveries are available.

22. No Hidden Mandatory Store Fees

We aim to disclose all mandatory charges imposed by petlibroa.shop before an order is submitted.

Customers will not be required to pay an undisclosed mandatory standard shipping or service fee after accepting the displayed order total.

Government-imposed sales taxes, customs duties, import charges, or similar amounts may be charged separately where applicable.

23. Pricing and Information Errors

Despite reasonable care, the website may occasionally display an incorrect:

• Price;

• Discount;

• Description;

• Measurement;

• Compatibility statement;

• Availability status;

• Tax amount;

• Shipping term; or

• Order total.

Where an obvious or material error affects an order, we may:

• Correct the error;

• Contact you with revised information;

• Request confirmation of the corrected transaction;

• Cancel the affected product or order; and

• Refund any amount already collected.

Nothing in this section limits mandatory consumer rights.

24. Promotions and Discount Codes

Promotions, discount codes, gifts with purchase, special offers, bundles, and loyalty benefits may be subject to additional conditions displayed with the offer.

Unless otherwise stated:

• Promotions apply only during the stated period;

• Discounts apply only to eligible products;

• Offers cannot be combined where prohibited;

• Codes cannot be exchanged for cash;

• Discounts cannot be applied retroactively;

• Customer, product, quantity, or geographic restrictions may apply; and

• Promotional benefits may be recalculated if products are returned.

We may refuse fraudulent, duplicated, automated, manipulated, transferred, or otherwise unauthorized use of a promotion.

All material conditions associated with an advertised offer form part of that offer.

25. Gift Cards and Store Credit

Where gift cards or store credit are offered, additional conditions may be displayed before purchase or issue.

Gift cards and store credit:

• May be used only through the stated channels;

• Must be protected against unauthorized use;

• Cannot normally be redeemed for cash unless required by law;

• Must not be used for unlawful purposes; and

• May be cancelled if obtained through fraud or unauthorized activity.

We are not responsible for unauthorized use after valid delivery to the intended recipient, except where applicable law provides otherwise.

26. Payment Methods

Payment must be completed using a payment method available during checkout.

Payments may be processed through:

• Shopify;

• Payment processors;

• Banks;

• Card networks;

• Digital-wallet providers; or

• Other authorized payment-service providers.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;

• The information provided is accurate;

• The applicable amount may be processed; and

• Information may be used for transaction verification and fraud prevention.

petlibroa.shop does not normally receive or store complete payment-card numbers or card security codes.

27. Payment Authorization

An order may be delayed, refused, or cancelled if:

• Payment authorization fails;

• The payment provider declines the transaction;

• Additional verification is required;

• Payment information is inaccurate;

• The transaction appears unauthorized; or

• Fraud or security concerns are identified.

We are not responsible for fees independently charged by a bank, card issuer, currency provider, or payment service.

28. Currency Conversion

Where a payment provider or card issuer converts a transaction into another currency, that provider may apply:

• Its own exchange rate;

• Currency-conversion charges;

• Foreign transaction fees; or

• Other payment-related fees.

These charges are controlled by the relevant provider and are not product or standard shipping charges imposed by petlibroa.shop.

29. Fraud Prevention

We may use automated and manual procedures to detect and prevent:

• Payment fraud;

• Identity theft;

• Unauthorized transactions;

• Customer-account misuse;

• Chargeback abuse;

• Promotional abuse;

• Return fraud; and

• Other unlawful or suspicious activity.

We may request reasonable verification information before accepting or fulfilling an order.

Failure to provide requested verification may result in delay or cancellation.

Verification information will be handled in accordance with our Privacy Policy and applicable privacy law.

30. Order Changes

To request a change to an order, contact:

Email: info@petlibroa.shop

Requests should be submitted as soon as possible after placing the order.

Possible changes may include:

• Product size, colour, model, or variant;

• Product quantity;

• Shipping address; or

• Contact information.

We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed after processing, fulfilment, or shipment has begun.

31. Order Cancellations

To request cancellation, contact info@petlibroa.shop promptly after placing the order.

An order cannot normally be cancelled after it has entered fulfilment or shipment.

If an order is successfully cancelled before shipment, the applicable payment will be refunded to the original payment method.

If the order has already been dispatched, you may request a return after delivery in accordance with our Return and Refund Policy.

32. Shipping and Delivery

Shipping and delivery are governed by the Shipping Policy published on petlibroa.shop and the information displayed during checkout.

Unless otherwise expressly stated:

• All orders receive free standard shipping; and

• The estimated total delivery period is 15–20 business days.

The estimated delivery period includes normal order processing and shipping transit time.

Delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

Delivery may be affected by:

• Carrier operations;

• Severe weather;

• Public holidays;

• Customs procedures;

• Transportation disruptions;

• Labour disputes;

• Incorrect delivery information;

• Failed delivery attempts;

• Security inspections; or

• Other circumstances outside our reasonable control.

Mandatory rights concerning delivery and non-delivery remain unaffected.

33. Customer Delivery Responsibilities

Customers must provide complete and accurate delivery information.

Customers are responsible for:

• Reviewing the shipping address before submitting an order;

• Monitoring available tracking information;

• Providing reasonable access to the delivery location;

• Responding to carrier communications;

• Collecting packages within the applicable holding period; and

• Reporting delivery problems promptly.

Reasonable additional costs caused by inaccurate or incomplete information supplied by the customer may be charged where permitted by law.

34. Multiple Shipments

An order may be divided into multiple packages where:

• Products are stored at different fulfilment locations;

• Products become available at different times;

• Package size or weight requires separate shipment;

• Different carriers are used; or

• Separate shipment improves fulfilment efficiency.

Separate packages may have different tracking numbers and delivery dates.

Customers will not be charged additional standard shipping fees because an order is divided into multiple shipments.

35. Risk of Loss

Risk of loss or damage transfers according to applicable law and the delivery terms governing the transaction.

Nothing in these Terms transfers shipping risk to a consumer earlier than permitted by applicable consumer law.

If a package is lost or damaged while the risk remains with petlibroa.shop, we will provide an appropriate remedy in accordance with applicable law and our published policies.

36. International Orders

Where international delivery is available, an order may be subject to:

• Customs inspections;

• Import duties;

• Import taxes;

• Brokerage fees;

• Clearance charges; or

• Other destination-related requirements.

Unless expressly included during checkout, these charges may be payable by the recipient.

Customers are responsible for complying with lawful customs requirements and providing information reasonably required for clearance.

We do not control customs-processing times or charges imposed independently by government authorities, brokers, or carriers.

37. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by the Return and Refund Policy published on petlibroa.shop.

Eligible change-of-mind returns must generally be requested within 30 calendar days after delivery.

Customers must follow the procedures and eligibility requirements stated in the Return and Refund Policy.

Approved refunds are normally issued to the original payment method.

The Return and Refund Policy does not exclude or restrict mandatory remedies relating to defective, damaged, unsafe, materially misdescribed, incorrect, or non-conforming products.

38. Hygiene-Sensitive and Consumable Products

Certain products may be excluded from change-of-mind returns after opening, use, washing, assembly, filling, or contact with an animal where resale would create a hygiene or safety concern.

These products may include:

• Opened pet food, treats, or supplements;

• Feeding or drinking products after use;

• Grooming or hygiene products after opening;

• Bedding after use;

• Clothing or wearable products after use;

• Litter-related products;

• Oral-care products;

• Products containing pet hair, odours, saliva, food, waste, or other signs of animal contact; and

• Other products that cannot safely be resold.

These restrictions do not remove rights relating to defective, damaged, unsafe, incorrect, or materially misdescribed products.

39. Defective, Damaged, or Incorrect Products

If a product is defective, damaged, incomplete, incorrect, unsafe, or materially different from its description, contact:

Email: info@petlibroa.shop

Please include:

• Your full name;

• Order number;

• A clear description of the problem;

• Photographs of the product;

• Photographs of the packaging;

• A photograph of the shipping label; and

• A video where reasonably necessary to demonstrate the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• Repair;

• Replacement;

• Exchange;

• Replacement parts;

• A full or partial refund; or

• Another reasonable solution.

40. Damage Caused by Pet Behaviour

Unless the product is defective or materially unsuitable for its stated purpose, damage caused by pet behaviour is not normally considered a manufacturing defect.

This may include damage caused by:

• Chewing;

• Biting;

• Scratching;

• Clawing;

• Pulling;

• Digging;

• Jumping;

• Excessive force;

• Inappropriate use; or

• Failure to supervise an animal where supervision is recommended.

Customers should inspect products regularly and discontinue use if damage creates a safety risk.

Mandatory consumer rights remain unaffected.

41. Recalls and Safety Notices

Where we become aware of a relevant product recall or material safety concern, we may take reasonable steps to:

• Suspend sales;

• Notify affected customers;

• Provide safety instructions;

• Arrange a return;

• Provide a replacement;

• Issue a refund; or

• Cooperate with suppliers and competent authorities.

Customers should follow recall or safety instructions promptly and discontinue use where instructed.

42. Customer Reviews and Submitted Content

You may be permitted to submit reviews, comments, photographs, feedback, suggestions, or other content.

By submitting content, you confirm that:

• You own the content or are authorized to submit it;

• A review reflects a genuine experience where presented as such;

• The content does not infringe another person’s rights;

• The content is not unlawful, defamatory, threatening, discriminatory, fraudulent, obscene, or malicious;

• The content does not contain malware or deceptive links;

• The content does not contain unnecessary personal, medical, or veterinary information; and

• Publication does not violate privacy or intellectual-property law.

You retain ownership of your content.

You grant petlibroa.shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, translate, publish, display, and distribute submitted content for operating, improving, and promoting the store.

We may moderate, refuse, or remove content that violates these Terms or applicable law.

43. Feedback and Suggestions

If you voluntarily provide ideas, suggestions, recommendations, or other feedback, we may use that feedback to improve our website, products, and services.

You should not submit confidential business information, trade secrets, or material that you are not authorized to disclose.

44. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, or lawfully used by petlibroa.shop.

Protected content may include:

• Website design;

• Written content;

• Logos;

• Branding;

• Product descriptions;

• Photographs;

• Graphics;

• Videos;

• Icons;

• Layouts;

• Databases; and

• Software elements.

You may access and use the website for lawful personal shopping purposes.

Without prior written authorization, you must not:

• Copy or republish website content;

• Reproduce product images or descriptions;

• Use content for unauthorized commercial purposes;

• Create unauthorized derivative works;

• Remove copyright or ownership notices;

• Scrape or systematically extract website data;

• Reverse engineer protected technology; or

• Misrepresent an affiliation with petlibroa.shop.

Third-party trademarks and materials remain the property of their respective owners.

45. Intellectual Property Complaints

If you believe that content published on petlibroa.shop infringes copyright, trademark, design, or another intellectual property right, contact:

Email: info@petlibroa.shop

Your notice should include:

• Your name and contact information;

• Identification of the protected work or right;

• Identification of the allegedly infringing material;

• The location of the material on the website;

• Evidence of ownership or authorization; and

• A clear explanation of the alleged infringement.

We may request additional information before completing our review.

46. Third-Party Tools and Services

The website may provide access to independent third-party tools, applications, payment methods, social media platforms, shipping services, or other integrations.

Independent third parties may operate under their own:

• Terms;

• Privacy policies;

• Security practices;

• Fees; and

• Service conditions.

We do not control independent third parties and are not responsible for their services, content, availability, or conduct, except where responsibility cannot legally be excluded.

Your use of an independent third-party service is governed by your agreement with that provider.

47. External Links

petlibroa.shop may contain links to external websites.

An external link does not necessarily mean that we endorse, sponsor, control, or guarantee the external website.

Before submitting information or completing a transaction through an external website, review its terms, privacy policy, prices, product information, and security practices.

48. Prohibited Uses

You must not use the website, products, services, accounts, or content:

• For an unlawful or fraudulent purpose;

• To violate applicable law;

• To infringe intellectual property, privacy, publicity, or other rights;

• To submit false or misleading information;

• To impersonate another person;

• To use unauthorized payment information;

• To transmit malware or harmful code;

• To gain unauthorized access to systems or accounts;

• To interfere with website security or functionality;

• To collect personal information without authorization;

• To scrape or systematically extract website data without permission;

• To abuse promotions, returns, refunds, or chargebacks;

• To manipulate reviews;

• To harass, threaten, discriminate against, or harm another person;

• To send spam or unauthorized commercial communications; or

• To encourage another person to engage in prohibited conduct.

We may restrict access, suspend accounts, cancel affected orders, preserve evidence, or report suspected unlawful activity where reasonably necessary.

49. Automated Access

You must not use bots, crawlers, scripts, scraping tools, or other automated systems to:

• Purchase products in violation of quantity limits;

• Collect personal information;

• Copy substantial website content;

• Interfere with website operation;

• Test security without authorization;

• Manipulate inventory or pricing information; or

• Create an unreasonable load on website systems.

Search-engine indexing that follows applicable technical instructions is not prohibited by this section.

50. Website Availability

We make reasonable efforts to maintain the availability and security of petlibroa.shop.

We do not guarantee uninterrupted, completely error-free, or universally compatible access.

Website access may be interrupted because of:

• Maintenance;

• Software updates;

• Technical errors;

• Hosting failures;

• Network interruptions;

• Cybersecurity incidents;

• Third-party service failures; or

• Events beyond our reasonable control.

We may temporarily restrict website functions where reasonably necessary to protect security, correct errors, comply with legal requirements, or improve services.

51. Errors and Inaccuracies

Website information may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions;

• Measurements;

• Compatibility;

• Prices;

• Promotions;

• Availability;

• Shipping;

• Delivery; or

• Other store information.

We may correct errors and update information when reasonably necessary.

If an error materially affects an order, we may provide corrected information, request confirmation, offer an alternative solution, or cancel and refund the affected transaction where legally permitted.

52. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the general website and informational content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available;

• Every product will remain in stock;

• The website will be completely free from technical errors;

• Every product will be suitable for every animal; or

• Access will be free from every security risk.

Products remain subject to all statutory warranties, conditions, guarantees, and remedies that cannot legally be excluded.

Nothing in these Terms excludes mandatory consumer protection.

53. Limitation of Liability

To the fullest extent permitted by applicable law, petlibroa.shop will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the website or products.

This may include loss of:

• Profit;

• Revenue;

• Opportunity;

• Data;

• Business; or

• Anticipated savings.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation;

• Wilful misconduct;

• Gross negligence where liability cannot be excluded;

• Personal injury where liability cannot legally be excluded;

• Breach of mandatory consumer rights;

• Defective or unsafe products where liability cannot legally be excluded; or

• Any other liability that cannot lawfully be limited.

Where an exclusion or limitation is prohibited, it will apply only to the maximum extent legally permitted.

54. Indemnification

To the extent permitted by law, you agree to indemnify petlibroa.shop against reasonable third-party claims, liabilities, damages, and expenses arising directly from:

• Your unlawful use of the website;

• Your intentional violation of these Terms;

• Your infringement of another person’s rights;

• Content you unlawfully submit; or

• Fraudulent or malicious conduct associated with your account.

This obligation does not apply to claims caused by our own breach, negligence, unlawful conduct, or matters for which liability cannot legally be transferred.

55. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire or flood;

• War or civil unrest;

• Government action;

• Public-health emergencies;

• Customs restrictions;

• Labour disputes;

• Transportation interruptions;

• Utility failures;

• Cyberattacks;

• Telecommunications failures; or

• Major supply-chain disruptions.

We will make reasonable efforts to reduce the effects of such events and resume performance when reasonably possible.

Mandatory rights concerning delivery, cancellation, refunds, defective products, and consumer remedies remain unaffected.

56. Privacy

Our collection, use, disclosure, retention, and protection of personal information are described in the Privacy Policy published on petlibroa.shop.

Privacy questions and requests may be sent to:

Email: info@petlibroa.shop

57. Electronic Communications

By placing an order, creating an account, or contacting us, you agree that we may send electronic communications necessary for:

• Order confirmation;

• Payment verification;

• Fraud prevention;

• Shipping and tracking;

• Delivery;

• Returns;

• Refunds;

• Product safety or recall notices;

• Account security;

• Customer support; and

• Important service or policy notices.

Transactional communications may be sent independently of marketing preferences.

Marketing communications will be sent only where permitted by applicable law. You may unsubscribe using the link included in a marketing message or by contacting us.

58. Suspension and Termination

We may suspend or terminate access to the website or a customer account where we reasonably believe that:

• These Terms have been seriously violated;

• Fraud or unlawful activity has occurred;

• A security risk exists;

• Payment obligations have not been satisfied;

• An account is being abused; or

• Suspension or termination is legally required.

Termination does not affect rights or obligations arising before termination.

Provisions concerning payment, intellectual property, customer content, privacy, liability, and dispute resolution may continue where reasonably necessary.

59. Consumer Rights

These Terms operate alongside applicable Canadian federal, provincial, and territorial consumer-protection laws.

Nothing in these Terms excludes, restricts, replaces, or waives any:

• Statutory warranty;

• Remedy for defective, unsafe, or non-conforming products;

• Right relating to misleading representations;

• Right concerning unauthorized charges;

• Right concerning non-delivery;

• Privacy right; or

• Other protection that cannot legally be excluded.

Where applicable law provides greater protection than these Terms, the applicable legal requirement will prevail.

60. Governing Law

These Terms and transactions through petlibroa.shop are governed by the laws applicable in Canada and the province or territory having lawful jurisdiction over the matter.

For consumers, this provision does not remove mandatory protections available under the laws of the province, territory, or other jurisdiction that legally applies to the transaction.

61. Quebec Consumers

For consumers residing in Quebec, these Terms apply subject to the mandatory provisions of the laws of Quebec and Canada.

Nothing in these Terms restricts any consumer protection, remedy, jurisdictional right, privacy right, or language right that cannot legally be excluded under applicable Quebec law.

62. Dispute Resolution

Before commencing formal proceedings, customers are encouraged to contact us so that we have an opportunity to investigate and resolve the dispute.

Disputes may be submitted to:

Email: info@petlibroa.shop

Please include:

• Your full name;

• Order number, where applicable;

• A clear description of the dispute;

• Relevant documents, photographs, or videos; and

• The resolution requested.

If a dispute cannot be resolved directly, either party may pursue remedies available through:

• A court;

• A competent tribunal;

• A consumer-protection authority;

• A privacy authority;

• A payment provider; or

• Another legally authorized dispute-resolution body.

Nothing in these Terms requires a consumer to waive access to a legally available court, authority, complaint process, or remedy.

63. No Mandatory Arbitration

Unless separately and validly agreed where legally permitted, these Terms do not require a consumer to submit disputes exclusively to private arbitration.

Nothing in these Terms prevents a consumer from using a court, tribunal, regulator, or complaint process that is legally available.

64. Assignment

We may transfer our rights or obligations as part of a lawful:

• Merger;

• Acquisition;

• Reorganization;

• Sale of business assets; or

• Use of an authorized service provider.

Any transfer must not improperly reduce customer rights.

Customers may assign their rights where permitted by applicable law.

65. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

66. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

A waiver is effective only when expressly provided and applies only to the circumstances for which it is given.

67. Entire Agreement

These Terms, together with the policies and product-specific information published on petlibroa.shop, constitute the agreement governing your use of the website and the relevant purchase.

Section headings are included for convenience and do not limit the meaning of these Terms.

68. Changes to These Terms

We may update these Terms to reflect changes in:

• Our products or services;

• Shopify functionality;

• Payment methods;

• Website features;

• Business operations;

• Security requirements; or

• Applicable legal requirements.

The updated Terms will be published on petlibroa.shop with a revised “Last updated” date.

Changes will not retroactively reduce rights arising from an order already accepted unless the change is required by law or agreed to by the customer.

The version in effect when an order was placed will generally continue to govern that order.

69. Contact Us

For questions about these Terms of Service, an order, a product, or use of petlibroa.shop, contact:

Website: petlibroa.shop
Email: info@petlibroa.shop